Mercedes-benz Eqs 450 recall (21V00J000)

Mercedes-benz · United States Recall

NHTSA Campaign ID: 21V00J000
Report Received: 2021-12-27
Manufacturer: Mercedes-Benz USA, LLC
Make: Mercedes-benz
Model(s): EQS 450
Model Year(s): 2022
Component: COMMUNICATION: AUTO CRASH NOTIFICATION
Potentially Affected Units: 1,239

Defect Description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022 EQS450, S500, and S580 vehicles. The communication module software may restrict or disable the emergency call system (eCall).

Consequence

A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Remedy

The communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed February 23, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022010006.

View on NHTSA.gov →

Data sourced from the National Highway Traffic Safety Administration (NHTSA). Destination Charged is an independent publication and is not affiliated with, endorsed by, or sponsored by NHTSA, the U.S. Department of Transportation, or any vehicle manufacturer.