Mercedes-benz Eqe Suv 350+, Eqs Suv 450+, Eqe Suv 350 4matic recall (24V372000)

Mercedes-benz · United States Recall

NHTSA Campaign ID: 24V372000
Report Received: 2024-05-28
Manufacturer: Mercedes-Benz USA, LLC
Make: Mercedes-benz
Model(s): EQE SUV 350+, EQS SUV 450+, EQE SUV 350 4MATIC, EQE SUV 500 4MATIC, EQS SUV 580 4MATIC, EQS SUV 450 4MATIC, REDUNDANT EQS 450, EQS 580, AMG EQE SUV 53 4MATIC, AMG EQS 53 4MATIC, AMG EQE 53 4MATIC, EQS 450+, EQE 350 4MATIC, EQE 350+, EQE 500
Model Year(s): 2025, 2023, 2024
Component: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE
Potentially Affected Units: 14,912

Defect Description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.

Consequence

A sudden loss of drive power increases the risk of a crash.

Remedy

Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.

View on NHTSA.gov →

Data sourced from the National Highway Traffic Safety Administration (NHTSA). Destination Charged is an independent publication and is not affiliated with, endorsed by, or sponsored by NHTSA, the U.S. Department of Transportation, or any vehicle manufacturer.